Silver National Quality Award logo

The Heritage Center in Morristown, Tennessee, recently received the 2017 Silver – Achievement in Quality Award from the American Health Care Association and National Center for Assisted Living.


The center was notified of its achievement on July 6. Only 191 Silver awards were given this year nationwide.


“I was thrilled to learn that we had won this award,” said Robert Breeden, senior executive director at The Heritage Center. “I see a real difference from the time our facility first started working on the Bronze Award and winning it in 2015 to our present achievement. Bronze, Silver and Gold are all about improving the quality of care for our residents, and we are proud that we are being recognized by AHCA for this achievement.”


Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the criteria of the Baldrige Performance Excellence Program. The program assists providers of long-term and post-acute care services in achieving their performance excellence goals.


The program has three levels: Bronze, Silver and Gold. Facilities begin at the Bronze level and must earn an award at each level before applying for the next. They must fill out a detailed application for each tier.


“Everyone deserves credit for this award but none more than Deborah Edwards, staff development coordinator,” Breeden said. “She played the key role in putting the award application together. My greatest joy was telling her on the morning of the announcement that we had won. Her expression of pride was priceless.”


“Achievement of the Silver National Quality Award is a prestigious accomplishment recognized throughout the health care community, and we are very proud of the associates at The Heritage Center for their hard work to reach this goal,” said Beecher Hunter, Life Care president. “The award is also symbolic of a highly functioning team because it takes the commitment of every associate to win it.”


“I am honored to recognize this year’s Silver Award recipients for their dedication to delivering quality care,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I applaud these facilities’ ability to effectively apply the Baldrige criteria to improve quality performance.”


The award will be presented formally during AHCA/NCAL’s 68th Annual Convention and Exposition, Oct. 15 – 18, in Las Vegas.